Simply said, some Mastercards have issues with accepting withdrawals so when the casino approves the withdrawal, the money bounces back and never reach the bank. Your feedback is important, and we aim to address any issues promptly.Please provide your player ID so we can investigate your case and ensure everything is functioning correctly. I want to withdraw the money from vulkan vegas, I just wait for the account to be validated for 14 days, I receive notifications from them with the bonuses, only the validation e-mail does not. According to our records, Vulkan Vegas doesn’t look like a casino that wouldn’t pay to the players, but they might simply have some issues with your bank blocking the payments etc. Dear MilosPlease kindly provide your account ID in order to investigate. Please help with the casinos that give you the opportunity to play free slots without putting money if you win what happens you can claim the winnings or not

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Hello Andreas Could you please explain your issue in more details? In any case, we do guarantee you’ll get the money. Dear Bjorn We can see there is indeed a delay with the withdrawal, caused by the PSP. Hello Christian Thank you for your feedback! Please provide as much information as you can, we are here to help you!

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Please kindly make a complaint at CasinoGuru or provide me with part of your e-mail, so that I will be able to identify you. Many casinos require you to make a deposit before you withdraw for the first time. It takes time, but you should eventually get the money. It is 1058 euros, but the money is not paid to me, which is very frustrating for me because I am in a not so good financial position and can use every cent. Once the money return onto your gaming account, please create a new request immediately.

Now the three payouts have made a 500, but has not yet reached my account … I quickly earned over € 5,000 in real money. Dear T DThank you for your detailed feedback — and we’re truly sorry you had such a frustrating experience.Please understand that all verification steps, including the selfie with ID and handwritten note, are standard security practices designed to protect your funds and identity. We are sorry you lost the funds, may we ask if anyone pushed you to continue playing? The website clearly states, that it operate within the Curaçao jurisdiction, and in addition during registration and every time during log in you accepted this fact and agreed that you are fully aware.

Konstruktives Feedback

You can be lucky or you may lose money. Save my name, email, and website in this browser for the next time I comment. Your email address will not be published. Have vegas casino app download apk you ever made a deposit in the casino?

Support & Hilfe

The casino needs to track the payment and credit the money back to your casino account. Really, the money is no longer recorded on my balance and the bad thing is the bank from the casino would have to make an inquiry but the support does not care. Your request will be handled in accordance with our responsible gaming policies.Please note that all games operate with certified RNG technology and outcomes are random; deposits do not guarantee wins.If you wish to proceed with permanent self-exclusion, please contact our support team via official channels so it can be applied immediately. In case you have any doubts about your withdrawals, you can always at any time set the gambling limits.

• Then you can start discussing another payment method etc.
• It is 1058 euros, but the money is not paid to me, which is very frustrating for me because I am in a not so good financial position and can use every cent.
• Also, please feel free to make an official claim at casino guru/directly to the game provider.
• And if a payment is not accepted, they will inform me.

Vulkanvegas

Dear Stefan Thank you for the feedback! Can you please share your account in order to investigate? Dear Tsi Congrats on your win! We wish you luck and huge wins!

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Also, kindly let us know if your account is verified and if you are suffering from gambling addiction. Dear DzalilWe are looking forward to the video that you promised to upload, also you are more than welcome to check out the eCogra report on RTP of the games. Dear DzalilWe understand that losing streaks can be frustrating, but we assure you that all games operate on independently certified RNG systems, ensuring fair and random outcomes. Veryfication process took over 3 weeks , when ye got involved it was sorted same day 🙂 update to follow once money gets to my account …

These are sometimes very long processes, but I still believe you’ll eventually get the money. The casino must have some kind of proof that the money has flowed back to them …. The next 500 € have just been paid out by the casino, this time without being asked, half is there … As you can see on the Saskia’s case, it seems that the casino started paying the money, so I believe your case will be similar. I checked with Visa yesterday and they don’t care where the money comes from, they don’t block any incoming payments. You say that you requested the withdrawal on Wednesday, so they had 2 days and then the weekend.

• I already described it few times on this forum.
• I didn’t even use the bonus but won the money through slots and blackjack there alone.
• Dear Guy from GermanyThank you for the feedback!
• Dear Stefan Thank you for the feedback!

Vulkan Vegas Bonus und Aktionen

Can you tell us more about your issue? Hello B FantasticThank you for the constructive feedback! KYC is an important part of any licensed casino. Hello Slavisa Thank you for your feedback!

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Would you like to make a claim to a game provider directly? Please mind, casino and slots themselves – is a game of chance. Had to wait forever for the money at Vulkan and the support is simply a bot that always writes the same thing. Rip off side, you pay out but you can still use the money to play. I would like to play there again, but first I want to have all of my winnings …

Dear Tobias Congratulations on a big winPlease kindly provide all the requested photos in order to complete KYC. Indeed, all the withdrawals are approved according to T&Cs of the casino. Dear DzalilShould you require any personal information – please address the issue to support and GDPR officer. Hello, I also have problems to withdraw from Vulkan, I already verified my account and requested the withdrawal, after 3 weeks I received the confirmation of a payment of 500 (I requested 5000) which was rejected the next day, this happened with 2 requests more. Dear AnnelieseThank you for your feedback.Casino is a game of chance, you can win and you can lose. Should you like to leave a feedback to the game developer directly – please kindly let us know.

We kindly ask you to request the withdrawal once again. Looks like there is bank-related issue. The casino cannot control the game outcome. But we’d like to assure you, you will definitely get the money, just like previously you did 43 times. 3) Would you like to make a claim directly to the game provider?

The money was credited onto your account. Also, please feel free to make an official claim at CASINO GURU/directly to the game provider. Hello Tamer, againPlease let us know if you’d like to know how the games work, and what RTP is. RegardsHello TamerPlease let us know if you’d like to know how the games work, and what RTP is.

Sorry, HerbertBut we cannot find any user registered with the e-mail you’ve provided. Can you please share your account ID in order to investigate? Hello BarbaraThank you for yoru feedback! Hello Sabrina Can you please share your account ID in order to investigate? Please tell us more about your issue. Dear hans Thank you for your feedback!

Also, please feel free to make an official claim at casino guru/directly to the game provider. Dear SabrinaIn that case, please provide an official response from your bank to our support. Please kindly contact your bank re the issue. The support has also provided you with a confirmation that the withdrawal was indeed successful.